Care Act Advocacy

Anyone who receives support from care services, in the community, residential services or in prisons, may be able to have support from an advocate. In Herefordshire and Worcestershire this service is provided by Onside.  

You have the right to an independent advocate if you need help to understand what is happening within the care processes, and the choices you have, need support to decide what care and support you need and help to be able to tell people what your views are.

Under the Care Act 2014 those experiencing substantial difficulty in taking part in care and support assessments, planning and reviews and safeguarding processes are eligible for advocacy if they do not have another suitable person to provide support.

As well as people using adult care and support services, carers of an adult or young person, could also be entitled to support as well as young people moving in to adult services.

The Care and Support advocate can:

  • Provide support to help you understand the process, choices and decisions you need to make
  • Tell others what you want and what your views and feelings are
  • Make sure your rights are respected
  • Make sure plans say what you need and want them to say

If you are not happy with the decisions that have been made, then your advocate will help you to write down what it is you feel unhappy about.

Getting in Touch

If you feel an advocate could be helpful for you or someone you know then you can get in touch directly with our Access Hub on 01905 27525 or Accesshub@onside-advocacy.org.uk.  They will explain more about our services and discuss your specific situation.

If advocacy seems to be an appropriate option then they will arrange for one of the advocacy team to contact you. They may also be able to provide you with information on other options for support from other agencies.

Our Care Act Advocacy Leaflet is available to download here

If you require an Easy Read version of this leaflet it is available here

Care act thumbnail.png   Care act advocacy easy red leaflet



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